How to Fix Internet Connection Problems in QuickBooks Payments

How To Troubleshoot Network Issues in QuickBooks Payments? 

If you are having trouble using QuickBooks Payments, you need to troubleshoot the factors that can give rise to this problem. Some of the most relevant and effective solutions are explained below: 

First Solution: Clear Your Internet Explorer From Cache and Junk Files 

Internet Explorer should be your default browser to make QuickBooks Payments work smoothly. If not, set it up. Besides this, if your Internet Explorer is piled up with cache and junk files over the course of time, it can cause trouble running the program. In such a case, you need to clear the cache and junk files by implementing the below-given steps: 

• Open Internet Explorer in the first place to start the procedure. 
• When in the browser, select the Tools tab. 
• After that, locate and click on Internet Options. 
• Once done, click on the General tab to move ahead. 
• Proceeding further, go to the Browser History option and then click Delete. 
• Here, you need to ensure that the checkboxes for Temporary Internet files, Cookies & website data, Saved Passwords, and other options are marked. 
• Thereafter, click on the Delete option.
• Leave Internet Options and close Internet Explorer as well after implementing the mentioned steps. 
• You can now restart QuickBooks and try to process your payments again. If the error flashes again, move to the next solution.

Second Solution: Rectify The Misconfigured Compatibility View Settings In Internet Explorer

A misconfigured compatibility view settings in Internet Explorer is one of the possible reasons for Internet issues in QuickBooks Payments. You can resolve the error by rectifying the settings by implementing the below-stated steps: 

• Launch Internet Explorer, and you are ready to get started. 
• Now, navigate to the Tools menu to proceed further.
• From within the Tools tab, you need to choose the Compatibility View Settings.
• Now, you have to click on Add this website option.
• Next, include ‘https://*.intuit. com’ field, and then click on the Add button. 
• Add the following URLs as well: ‘https://*.intuit.net’ and ‘https://*.quickbooks.com’ websites.
• After adding the three URLs, click Close to quit the window. 
  In the end, open QuickBooks again and try to process the payment from QuickBooks Payments. 

Third Solution: Add Intuit Related URLs As Trusted Site

Interference from your Internet security application is another possible reason for encountering the connection error in QuickBooks Payments. You can avoid the problem by adding Intuit-related websites as an exception. Below is how you can do it: 

• In the beginning, you need to open QuickBooks. 
• After that, click the Help menu and click Internet Connection Setup. 
• Next, choose the option labeled “Use my computer’s Internet connection settings.:
• Click the Next tab, and it will take you ahead in the procedure. 
• Here, click on the Advanced Connection Settings option.
• Click the Security option next, and go to the trusted sites option. 
• Now, click Sites and add the following URLs in the respective area:
• https://*.intuit.com
• https://*.intuit.net
• https://*.quickbooks.com
• After adding the sites, click the Close button. 
• Move to the Miscellaneous section by clicking on the Custom Level option.
• Proceeding further, click the Enable option located underneath Access data sources across domains.
• Click OK, then Apply, and again OK to finish the procedure. 

Fourth Solution: Make Changes To Settings Related To Cookies

If the above-listed solutions don’t work, you can implement the changes related to your cookies. Execute the below-listed steps carefully:

• When in QuickBooks, go to the Internet Connection Setup, which is located underneath the Help menu.
• Next, go to the Advanced Connection Setup.
• Now, you are supposed to choose the Privacy option.
• Here, click on the Advanced option.
• Thereafter, you need to hit on the option to Override automatic cookie handling.
• Consequently, locate the First-party cookies option and then the Third-party cookies option. 
• Moving ahead, choose Accept for both of the options.
• Once done, click on the option to always allow session cookies.
• In the end, click OK, and the job is done. 

Fifth Solution: Modify Advanced Security Settings 

No luck so far with the troubleshooting? Here is yet another solution wherein you need to modify advanced security settings by following the below-given steps: 

• Navigate to the Settings section and select the Advanced tab.
• Move down to the Security category while moving ahead with the procedure. 
• Uncheck the box against Do not save encrypted pages to disk and select Use TLS 1.2.
• Confirm that the System requirements for TLS 1.2 and your system software are fully met. 
• Select OK and then close the Internet Options window. 
• Click Done, try to process payments, and check for error resolution.

Sixth Solution: Check For The QuickBooks Payroll Subscription Status 

You need to have your QuickBooks Payroll subscription active. If not, you can get the error. Below are the steps to check the service subscription status: 

• In the first place, you need to log into your QuickBooks account. 
• When in QuickBooks, select the Employees menu needed to move ahead. 
• Once done, the next selection you need to make is My Payroll Service. 
• Next, click the Account/Billing Information option while moving ahead. 
• Here, you need to check and confirm that you have an active payroll subscription. 
• Now, exit and close the QuickBooks application. 
• In the end, you need to verify the program connection to the server.