QuickBooks Payroll Error PS077 | A Complete Guidelines 2024

Category : QuickBooks Payroll

Mar 11, 2024 Posted By:Admin Estimated read time : 05 Min

Accurately processing the employee’s payroll is one of the most important activities for every successful organization. QuickBooks Payroll is the best accounting solution that helps process the employee’s payroll smoothly. But, sometimes users get stuck with the annoying QuickBooks Error PS077 while updating the latest payroll updates. It mainly occurs while using the incorrect service key or employee identification number. So, it’s important to figure it out quickly using the proven methods explained in this post.

Are you unable to find the right way to get rid of QuickBooks Error PS077 and need help? Ring us at 1-855-603-0490 and have a direct conversation with our certified professionals for quick resolution.

Table of Contents

What Do You Mean By QuickBooks Error Code PS077?

The QuickBooks Error Code PS077 mainly comes under the PSXXX series of errors that mainly arise while downloading the current version of the QuickBooks Payroll updates. Upon the arrival of the error, the following error message flashes on the user’s screen stating:

“[PS032] QuickBooks can not read your payroll setup files, Note the message number at the beginning of this message, and click Help for troubleshooting tips to resolve this problem.”

The occurrence of the Error Code PS077 in QuickBooks might lead to delays in payroll-related tasks. Consequently, this issue stops you from using the latest payroll features, which might hamper the ongoing work. Before fixing the error, let’s first understand all the possible causes behind the issue.

What Are the Reasons That Strike QuickBooks Online Error PS077?

Below, we have shared all the factors that might give rise to QuickBooks Online Error PS077. Go through all the causes carefully and better understand the issue.

The users might end up with QuickBooks Error PS077 due to the corrupt or damaged data file.
In other cases, the payroll update error may arise due to inappropriate billing details.
Sometimes, the error may rise up when the payroll tax table is corrupted or the payroll folder is either damaged or missing.
If the internet connection is weak or unstable, the users might come across QuickBooks Update Error PS077.
Interruption due to the Windows Firewall is one of the reasons that might give rise to this error.

Facts You Must Be Aware Before Fixing Error Code PS077 in QuickBooks

Before you resolve Error Code PS077 in QuickBooks, there are certain points you must keep in mind, which are as follows.

You must verify that the billing details in the QuickBooks Payroll account are correct and updated.
Another important thing is to schedule the backup of the QuickBooks company file to safeguard your sensitive business data.
Also, confirm that you are working on the QuickBooks Desktop version, which was recently added.
Cross-check your QuickBooks Payroll Service subscription.
Above all, you must verify that only one QuickBooks payroll is installed on your workstation.

What Should Be Done to Rectify QuickBooks Payroll Error PS077?

The users can easily overcome QuickBooks Payroll Error PS077 by following the resolution methods discussed below. So, to give you a clear insight about them, we have listed some of the solutions below. Let’s have a look at all of them.

Resolution Way 1: Try To Register QuickBooks and Get the Latest Tax Table Updates

Sometimes, an unregistered or accessing the older version of QuickBooks might give rise to QuickBooks Error Code PS077. So, to fix the issue, you need to get the latest tax table updates using the steps below.

To start the process, hit the F2 key on your keyboard to bring up the Product Information window. Herein, you must check that the status is Activated next to the License Number.
However, if you fail to see the Activated status, you must try registering the application using the steps below.

You must access the QuickBooks Help menu and opt for the Activate QuickBooks Desktop.
After this, go through the instructions on the screen and add the correct Product and Service key into the respective text fields.

Once you register the QBDt application, continue the update process below.

You must navigate to the Employees menu > Get Payroll Updates > Download Entire Update option.
After this, select the Update option, and the window flashes on the screen with the message saying update successfully.

Resolution Way 2: Verify Your Current Payroll Service Subscription

At times, users might stuck with QuickBooks Error Code PS077 while accessing the outdated payroll service subscription. To resolve the issue, confirming that you are accessing the active payroll subscription is important. To check the same, you must closely apply the steps below.

To start the process, you must first shut down all the company files already open on your device.
After this, open the QuickBooks application and browse the Employees menu > My Payroll Service > Manage Service Key.
Thereon, you must ensure that the Service Name and Status appear Active.
You are supposed to hit the Edit menu to ensure the service key is correct. If you find the service key you entered is wrong, you must mention it again accurately.
Now, choose the Open Payroll Setup and hit the Finish button to get your device’s latest QuickBooks Payroll updates.

Resolution Way 3: Fix the Issue By Verifying Your Billing Details

Incorrect billing details is one of the reasons that might encourage QuickBooks Error Message PS077 to appear on the screen. It is important to verify that you have added the correct billing details by applying the steps below to resolve the issue.

To begin the process, login to the QuickBooks application and navigate to the Employees menu.
After this, select the highlighted My Payroll Service from the extended list of options.
Thereon, navigate to the Account/Billing Info option and then login to Intuit account by entering the right login credentials.
You are supposed to choose the Billing Details menu, and if you fail to get any details, you are not using the updated billing information. To fix this problem, you must edit the holder’s name of the billing contact accurately.
End the process by hitting the Edit Billing Info option and mentioning the billing details by hitting the I Agree button.

Resolution Way 4: Switch Off the User Account Control Settings Via Control Panel

Herein, we have discussed the steps to switch off the user account control settings to fix QuickBooks Error PS077.

In beginning, launch the Run Command Window using the Windows + R keys together. Herein, mention “Control Panel” in the respective text field to open the Command Prompt window on your screen.
Afterwards, select the highlighted User Accounts (Classic View) and hit the Change UAC Settings option.
You must hit the Yes button whenever asked and then drag the slider towards the Never Notify option, followed by the OK button.

Resolution Way 5: Repair the Damaged CPS Folder By Renaming it

To fix the issues with the CPS folder, you must rename the CPS folder by applying the instructions given below.

The users must open the Windows File Explorer on your device by hitting the Window + E keys together.
Thereon, navigate to the “This Pc” option and then go to the Local C Drive.
After this, you must run the Program Files (x86) folder and pick the Intuit folder.
You are supposed to access the QuickBooks Desktop folder, which tallies with your present QuickBooks version.
Then, pick the Components option and hit the Payroll Folder option.
Now, you must right-click on the CPS Folder to select the highlighted Rename option. You must give a new name by adding .OLD at the end of the file name.

Resolution Way 6: Use the QuickBooks File Doctor Tool to Fix Damaged Data File

The users must require te Quickbooks File Doctor Tool to fix the damaged or corrupted company files. As a result, it will help in preventing QuickBooks Payroll Error PS077.

To begin the procedure, you must first download and install the updated version of QuickBooks Tool Hub if it’s not already on your device.
Afterwards, choose the highlighted Company File Issues tab by clicking the QuickBooks Tool Hub drop-down menu.
Thereon, try to run the QuickBooks File Doctor Tool on your device and wait until it diagnoses and repairs the issue.
If the File Doctor fails to access the data file, then look for the QuickBooks Desktop File Doctor manually.
After this, verify and confirm the file and then insert the appropriate admin credentials into the respective text fields.
Finally, accurately add the username and password and verify whether the issue is resolved.

To Summarize the Above!!

We will ensure you have gathered all the necessary information to deal with QuickBooks Error PS077. However, if you are still having difficulty while fixing the error, you can consult with our professionals and fix it quickly.

Frequently Asked Questions (FAQ’s)

Question 1: What signs will help you identify QuickBooks Error Code PS077?

Ans. Following are the signs and symptoms that will help you determine the occurrence of QuickBooks Error Code PS077.

You might observe the sudden freezing or crashing of QuickBooks Payroll.
There might be the possibility you may face issues while downloading the latest payroll updates.
In other cases, you may observe that your system starts freezing or crashing.

Ensure you have entered the correct service and product key.
Also, confrm you are using the updated QuickBooks Desktop on your device.
Check that you are accessing the active payroll service subscription.
Try modifying the CS folder name in QuickBooks.
Disable the User Account Control Settings on your device.

Question 5. What can I do if I fail to fix QuickBooks Payroll Error PS077 using the above-listed solutions?

Ans. If the above-listed solutions fail to rectify QuickBooks Payroll Error PS077, you can directly contact our QB professionals and resolve the issue.

How To Fix QuickBooks Error PS077 Using These Simple Strategies